Need Help?
We’ve answered some of the most common questions about OZoola products, shipping, setup and care. If you can’t find what you’re looking for, feel free to reach out — our team is always happy to help.
Frequently Asked Questions
Need Help?
We’ve answered some of the most common questions about OZoola products, shipping, setup and care. If you can’t find what you’re looking for, feel free to reach out — our team is always happy to help.
How many people can sit under the tent?
With our standard tent, 2-3 people can sit comfortably with 2 poles. Increase this to 4 poles and 3-4 people can enjoy the shade.With our Family tents, 3-4 people can sit comfortably with 2 poles and 4-6 people with 4 poles.
Does OZoola meet international sun protection standards?
Yes! Our fabric is rated UPF 50+ — the highest protection category. It meets the AS/NZS 4399 standard (AU/NZ) and the international UPF 50+ standard recognised globally, including the US
*Remember, the UV protection you get under our beach shades is not a replacement for personal sun protection. We urge you to use your OZoola beach tent in combination with other sun protection measures.
Can I take my OZoola beach tent on vacation?
Absolutely, OZoola beach tents are lightweight, compact and perfectly fit in a carry-on bag. When the tent is packed in the carry bag, it is only 50cm long, 10cm in diameter and weight only 1.8kg. When on holiday, don’t forget to send us photos and tag us!
On a windy day, what is the best advice to easily assemble the tent?
First, use plenty of sand for the sand bags, as much as you can. Second, give a good stretch from each corner to make sure the tent is nice and taught. When raising with the poles, make sure you place the poles in the direction of the wind so the tent inflates.
Can I wash the fabric?
Yes! You can wash the fabric in a cold wash, we recommend hand wash. The fabric is sand resistant so a quick shake before packing should be enough. We do not recommend machine drying though. No iron, no bleech.
Should I purchase an extra set of poles?
OZoola beach tents were designed for optimal performance with just the two poles that are included in each kit. An extra pair of poles allows users to expand the shade area and level the entire beach shade. The additional set of poles is nice to have but not a must.
How does the shipping work?
Free delivery for Australia and US on all order. New-Zealand orders are flat rate delivery of 50 AUD.
What's your return policy?
We are committed to customer satisfaction. If you are not happy with your OZoola product, please contact us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
Items must be unwashed, unused, and in their original condition to qualify for an exchange/refund. The request must be sent within 30 days of purchase, in order to be eligible of exchange or refund.
Customers are responsible for return shipping costs for change-of-mind returns, unless the item is faulty or the return is due to an error on our part. As OZoola Beachlife is not liable for the loss of an item being returned we recommend that you return it using registered mail.
Shipping and handling fees are not refundable under all other circumstances.
Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently.
Orders shipped outside Australia and the United States may be subject to local taxes, customs duties, and import fees. These charges are determined by your local customs authority and are the responsibility of the customer.
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